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Course 213 - Conflict Management (click here to register)

June 30, 2025; 8:00 a.m. to 5:00 p.m. PST, virtual

Instructor: Faith Roland, SR/WA

TOPICS:

1. What is conflict?
2. Nature and consequences of conflict.
3. The two consequences of conflict.
4. Seven common outcomes of “usual conflict”.
5. Constructive versus destructive approaches to conflict.
6. Why conflict is natural.
7. Determining your own conflict style.
8. Coping with criticism.
9. Managing interpersonal conflict.
10. Understanding the “communication climate".

Course 800 - Principles of Real Estate Law

Instructor: Matt Hansen

Coming September 11 & 12, 2025 in Spokane, WA 

Education Chair: 

Karen Kendall, karen.kendall@avistacorp.com, (509) 495-7599

Course Coordinators:

• Karen Kendall, karen.kendall@avistacorp.com, (509) 495-7599
• Elizabeth Johnson, e.johnsonreservices@gmail.com

Click this link to find a course and register:

Online Virtual Classes (irwaonline.org)